1 YEAR LIMITED WARRANTY
Seymour Duncan offers the original purchaser a one-year limited warranty on both labor and materials, starting from the day this product is purchased. The product must have been purchased new from an Authorized Seymour Duncan Dealer, or Factory Direct from the Seymour Duncan website. A proof of purchase (photo of physical receipt or screenshot of digital receipt) will be required for us to honor warranty coverage. We will repair or replace this product, at our option, if it fails due to faulty workmanship or materials during this one-year period. This warranty does not apply if you’ve modified the unit or treated it unkindly, and we can assume no liability for any incidental or consequential damages which may result from use of this product. Any warranties implied in fact or by law are limited to the duration of this express limited warranty.
RETURNS
If you are in the Unites States, please call or email us to begin the returns process by being issued a Returned Merchandise Authorization (RMA) number. Each return must be shipped freight prepaid to us with the RMA number clearly marked on the outside of the shipping box. Any packages shipped to Seymour Duncan without a visible RMA number will be refused and returned freight-collect to the sender. The original dated sales receipt must accompany each return, and it must show that the product was purchased from an authorized USA Seymour Duncan dealer within three weeks from the issuance of the RMA number. Please allow up to three weeks for your return to be processed once received.
Seymour Duncan will not accept returns if we determine the product has been abused. The warranty is void if there have been any physical modifications to the product, such as, but not limited to, changing the original wire set-up, removing tape from a pickup, or damaging the bottom plate in any way. Products with excessive cosmetic damage cannot be returned. Any factory-defective product will be repaired or replaced at our discretion. Other restrictions may apply.
Original equipment pickups (OEM) that come on any guitar or bass are not eligible for returns or warranty repair by Seymour Duncan. Please contact the instrument’s original manufacturer or the original authorized dealer regarding returns or repairs.
Customers located outside the United States: If you purchased a Seymour Duncan product outside the United States, please contact the dealer that you purchased from, or your local authorized Seymour Duncan Distributor for warranty details specific to your country. If you are outside the United States and you purchased your product from a USA based dealer or reseller within the United States, you will have to return it to that same dealer or reseller.
If the dealer or resellers' return policies do not allow international returns, you can contact support@seymourduncan.com, though you will be responsible for all shipping costs to and from the factory in Santa Barbara, California USA, as well as any customs or duties incurred when the item crosses borders.
We highly recommend purchasing and building a relationship with your local Seymour Duncan dealer or online dealer in your region!
To Set Up Warranty Coverage, PLEASE:
EMAIL returns@seymourduncan.com, or CALL Seymour Duncan Customer Service at (805) 716-6747 to request a Return Autorization (RMA) number. Our business hours are Monday through Friday from 8 AM to 5 PM PST.
We will reply with an RMA number and instuctions on sending the item back to us, including:
- PACKING the product(s) securely to prevent damage and write the RMA number clearly on the outside of the package.
- ENCLOSING the original, dated store receipt, or screen shot providing proof of purchase.
- SHIPPING your return to:
| Seymour Duncan 5427 Hollister Ave Santa Barbara, CA 93111 |